Abu Dhabi, United Arab Emirates, October 2024: ABB, a global leader in electrification and automation, is showcasing the future of industrial service with its innovative Augmented Reality (AR) technology at ADIPEC 2024. This pioneering solution enhances safety, efficiency, and productivity by enabling remote service experts to connect with on-site personnel in real-time, providing hands-free support through a digital overlay that superimposes critical information onto physical equipment.
ABB’s AR technology revolutionizes support services by allowing field operators and maintenance teams to collaborate directly with ABB experts via smart glasses and mobile devices. This real-time diagnosis, guidance, and troubleshooting capability eliminates the need for physical presence, reducing downtime, minimizing operational risks, and cutting maintenance costs. It transforms the way industrial companies maintain their assets.
“Augmented Reality opens a new frontier in industrial service,” said Giada Volpin, Global Product Manager of Training, Technical Support & Repairs, ABB Electrification Services. “Through this technology, we provide our customers with faster, safer, and more cost-efficient solutions, enabling them to respond to operational challenges in ways that were previously impossible. This is not just a glimpse into the future of service, but part of how ABB is investing in technology to complete maintenance tasks and repairs faster, minimizing downtime, operational costs, and environmental impact.”
The Service Assist app provides the first line of remote support for self-guided standard service tasks. Users can easily access immersive guides with voice control and intent recognition technologies. The second level of support, Remote Assistance for Electrical Systems (RAISE), offers real-time guidance with translation in over sixty languages. ABB specialists can place specific AR instructions in the operator’s field of view, enhancing voice instructions with customized visual information.
At ADIPEC 2024, visitors can experience live demonstrations of ABB’s AR-enhanced service, exploring how this cutting-edge technology is reshaping service standards. ABB’s AR solution reflects the company’s ongoing commitment to innovation, delivering value to customers through transformative technologies that optimize performance and enhance operational resilience. Additionally, customers and visitors will have the opportunity to enjoy a futuristic VR experience that showcases what the future of ABB electrical substations will look and feel like.
