Dubai, UAE, October 2022: HH Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior, visited Dubai Electricity and Water Authority (DEWA’s) stand at the GITEX Global 2022. His Highness was received by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
HH Lt. General Sheikh Saif bin Zayed Al Nahyan was briefed by HE Saeed Al Tayer on DEWA’s key innovative and digital projects and initiatives, which use the latest disruptive technologies of the Fourth Industrial Revolution, including DEWAVerse platform, which DEWA launched recently. DEWA is the first local government organisation to launch its platform on the Metaverse to provide its services to customers, employees and members of society. DEWA invests in Metaverse technology to implement and develop its current and future projects, which contributes towards stakeholder happiness, the development of business, enhancing efficiency and production, and reducing costs.
DEWAVerse platform includes the Customer Service Centre, the 1st of its kind locally, which enables customers to communicate with the Customer Care Centre agents to answer their inquiries and complete transactions through the DEWAVerse platform; DEWA Workplace, which enables users to move around DEWA buildings and hold meetings; DEWA Future Lab, which enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world; the First Aid and Fire Safety, which introduces first aid and fire safety procedures; MetaDrone, which gathers information on solar panels, detects and fixes them, and generates reports in the virtual world; and DEWA Onboarding, which allows new employees to learn about DEWA’s vision and mission through the DEWAVerse platform.
Al Tayer emphasised that thanks to the vision and directives of His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE, and His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the UAE has become a centre for innovation and the latest technologies regionally and globally. DEWA adopts innovation and the latest disruptive technologies of the Fourth Industrial Revolution to contribute to Dubai’s progress into leading the future, by reshaping the traditional concepts of work mechanisms to suit the rapid global changes and enhance Dubai’s position as an incubator for creativity and a beacon of innovation. Dubai is on the right track to become the smartest and happiest city in the world and a global model for quality of life and services.
DEWA, as one of the most distinguished and pioneering utilities in the world, is sharing its latest solutions and innovative technologies through which it is working to reshape the concept of utilities and create a new digital future for Dubai at GITEX Global. The exhibition provides an ideal opportunity to expand DEWA’s partnerships and meet experts, specialists, solution providers, investors, government decision-makers, and potential business partners in various fields of the Fourth Industrial Revolution worldwide. This also supports our continuous efforts to enhance Dubai’s leadership as a global model in adopting future technologies.
